S
Sean Segel
Guest
Hi,
There have been a number of potential ATI Radeon tech support requests on this message base. While the staff/users can help somewhat adequately, ATI Technical support has the latest breaking information pertaining to common issues.
Furthermore, one user may not duplicate the same problems experienced by another user, because of differing system configurations, etc. ATI Technical support knows the current problems/bugs experienced by the majority of users. Tech support will help to determine if you fall in this category or whether you’re eluding them to a new bug (which in turn will prompt ATI to implement relevant fixes for these issues in future drivers). ATI'S support will then give you the proper fixes or information to remedy your problem/problems (if they are available).
The Radeon CD informs users of the proper instructions on how to file a Problem Report. The recommended CD technical support directions of making up a problem report, calling tech support by voice, then sending in a report if needed, can be a longer than needed process, discouraging users, and which in turn prevents much needed bug report information from actually getting to ATI.
To use ATI tech support, do the following:
Download the ATIPRTOOL.exe (also available on the installation CD):
http://members.home.com/segels/ATIPRTOOL.exe
Use the ATI Problem Report Tool to make up a problem report. Save each problem report to the c prompt as problem1.txt, problem2.txt, etc. Copy the entire problem.txt and paste it to an email addressed to:
[email protected]
Also, attach the problem.txt file to that email.
ATI Tech support emailed me with important unpublished information, within 2 days using this process.
Before reporting bugs/problems to the Radeon discussion area, try this method first. ATI is not getting enough bug reports about possible newly discovered bugs. ATI will never get this information and publish a fix if they aren't aware of the problem. So, its important that the Discussion Area users start rapidly filing any problem that they are having so that ATI knows that a majority of users are effected, instead of the problems appearing to be isolated in a rare minority.
Thanks,
Sean
[This message has been edited by Sean Segel (edited 08-19-2000).]
There have been a number of potential ATI Radeon tech support requests on this message base. While the staff/users can help somewhat adequately, ATI Technical support has the latest breaking information pertaining to common issues.
Furthermore, one user may not duplicate the same problems experienced by another user, because of differing system configurations, etc. ATI Technical support knows the current problems/bugs experienced by the majority of users. Tech support will help to determine if you fall in this category or whether you’re eluding them to a new bug (which in turn will prompt ATI to implement relevant fixes for these issues in future drivers). ATI'S support will then give you the proper fixes or information to remedy your problem/problems (if they are available).
The Radeon CD informs users of the proper instructions on how to file a Problem Report. The recommended CD technical support directions of making up a problem report, calling tech support by voice, then sending in a report if needed, can be a longer than needed process, discouraging users, and which in turn prevents much needed bug report information from actually getting to ATI.
To use ATI tech support, do the following:
Download the ATIPRTOOL.exe (also available on the installation CD):
http://members.home.com/segels/ATIPRTOOL.exe
Use the ATI Problem Report Tool to make up a problem report. Save each problem report to the c prompt as problem1.txt, problem2.txt, etc. Copy the entire problem.txt and paste it to an email addressed to:
[email protected]
Also, attach the problem.txt file to that email.
ATI Tech support emailed me with important unpublished information, within 2 days using this process.
Before reporting bugs/problems to the Radeon discussion area, try this method first. ATI is not getting enough bug reports about possible newly discovered bugs. ATI will never get this information and publish a fix if they aren't aware of the problem. So, its important that the Discussion Area users start rapidly filing any problem that they are having so that ATI knows that a majority of users are effected, instead of the problems appearing to be isolated in a rare minority.
Thanks,
Sean
[This message has been edited by Sean Segel (edited 08-19-2000).]