Payne3d
Well-known member
Trying to help uncle with his pc.
It's a custom built Asrock/core i7/onboard intel hd4000(I believe).
He did a Windows 10 upgrade (From Windows 8) by downloading the upgrade app from Microsoft.com. It went through all the installation process and everything but now the pc is getting stuck after Windows square logo and the spinny circle. It seems like it's not loading explorer.exe because I can see the mouse cursor and move it around. I've Windows key+p, nothing. ctrl alt delete and cntrol shift escape don't do anything either. I also tried plugging in an pcie express video card to bypass the intel graphics (due to possible driver issue) but I get the same behaviour.
ANy help appreciated.
It's a custom built Asrock/core i7/onboard intel hd4000(I believe).
He did a Windows 10 upgrade (From Windows 8) by downloading the upgrade app from Microsoft.com. It went through all the installation process and everything but now the pc is getting stuck after Windows square logo and the spinny circle. It seems like it's not loading explorer.exe because I can see the mouse cursor and move it around. I've Windows key+p, nothing. ctrl alt delete and cntrol shift escape don't do anything either. I also tried plugging in an pcie express video card to bypass the intel graphics (due to possible driver issue) but I get the same behaviour.
ANy help appreciated.