CATALYST: Crew Feedback / Old Drivers / What to do with driver installation woes

Lupine

Lupine

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If you are experiencing a problem with the latest AMD Catalyst™ driver release and you can consistently reproduce the issue, please complete this bug reporting form.

This form is intended to gather the problem description and system information so that reported issues can be addressed in future driver releases. This form is NOT to solicit support inquiries. If you have an issue that requires a technical response, please contact AMD Customer Care.

AMD Issue Reporting Form

[updated 3 July, 2015]
 
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Having problems with a driver installation? Why don't you try this first...

Having problems with a driver installation? Why don't you try this first...

Just to add to the general conversation, since I think it has merit: it's funny how relevant all those "do a proper uninstall" threads we have since the dawn of time really are... i've had hard resets lately on one of my PCs whenever I played games. For no particular reason. Nothing in the Windows 7 event viewer, no sign of any error, nothing. I had 10.4 still on. So I upgrade to 10.6, same thing. Yesterday, I dig up DriverCleaner (excellent program, go here to get it, well worth the money: http://www.drivercleaner.net/), uninstalled everything via the Catalyst Installer, immediately followed by a DC pass cleaning up everything ATI-related, and then, after I rebooted, installed 10.7. Fixed it right up.

Do a proper uninstall once in a while. Does wonders :)
 
I'll jump on this dog pile, too:

  • If I'm having problems and I suspect it's because of driver install issues, what should I do?
    This is what the Caveman does for Driver freshness. You'll need two free tools - CCleaner and DriverSweeper. You'll also need to know how to reboot into safe mode, and to be able to use 'common sense'.


    • Disable Eyefinity groups, Crossfire, if enabled
    • Optional - Enter Device Manager: Uninstall Display Adapters and check box for 'Delete Device Driver'
    • Add/Remove Programs: Remove currently installed Application Profile updates (if installed)
    • Uninstall CCC and Display Driver, using Catalyst Install Manager Custom mode (Don't express uninstall if you have an AMD Chipset)
    • Reboot into safe mode
    • Run Driver Sweeper for ATI, don't reboot. [Do not remove entries pointing to WinSxs folders]
    • Run CCleaner for Registry - only select for removal ATI entries (click on Registry button on left, Analyze, then only remove Entries listed for ATI).
    • Delete the following folders (applies to Vista/7)
      • SystemDrive:\ProgramData\ATI
      • SystemDrive:\Users\username\AppData\Local\ATI
      • SystemDrive:\Users\username\AppData\Roaming\ATI
    • Reboot to desktop, run Express install on desired Catalyst driver & reboot if prompted.
    • Install all Application Profiles newer than Driver release (i.e. 10.3whql/a/b would use both March & April profile updates).
    • Enjoy!
 
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Can you please tell me how to do the following:-

Run CCleaner for Registry - only select for removal ATI entries.

I have CCleaner and can not for the life of me see any option to remove ATI entries.

Thanks
 
caveman-jim said:
I'll jump on this dog pile, too:
  • If I'm having problems and I suspect it's because of driver install issues, what should I do?
*snip*
Click to expand...

Neat - that's pretty much exactly what I do, minus the CCleaner part. I do have it installed and I do use it, but I never thought to use it for cleaning out registry entries that DriverCleaner/Sweeper may have missed.

I'll add it to my process ;)
 
anthonyl said:
Can you please tell me how to do the following:-

Run CCleaner for Registry - only select for removal ATI entries.

I have CCleaner and can not for the life of me see any option to remove ATI entries.

Thanks
Click to expand...

Open CCleaner and on the left side select 'Registry'. Click the Analyse button. Deselect all entries using the top 'all' check box. Now read through the list and look for entries that are for ATI - they will have the ATI letters in them or the ATI install path. Select those and only those for removal, then select clean. Save a backup in case you want to revert the action later.

Dwarden said:
he speaks about DriverCleaner nto CCleaner :)
Click to expand...

No, I mean CCleaner. See above. After running DriverCleaner, try CCleaner and see if there's anything left over. Sometimes there is.
 
This always gets me with uninstalling ATI drivers.....the uninstall drivers does not "uninstall everything" like it should.

When I uninstall using both the CCC uninstall and windows uninstall, it does not uninstall everything...if it did all of my old settings would not be there when I installed the new drivers.

Uninstall should uninstall all traces, so that when you install new drivers you should start with a clean slate.

And should not need to download seperate apps to do it!!
 
m4trix said:
Uhmm yea it's really great drivers since you have to do all this **** just to go from 10.x to 10.x - How easy is that for a new PC user?
I hate to use the Green word in here but it just not like that "over there" - I mean how hard can it ****ing be to make the ATi driver uninstall, reboot and then do a good install of the driver. But noooo ATi dont need that, we can just install on top of the other driver and WE DONT EVEN NEED TO REEBOOT!!! yea right.
RANT!
Click to expand...

That's actually the recommended method of Windows NT 6.1 kernel updates to drives, AMD are following Microsoft recommendations. This procedure is only for if you have issues installing/after install.
 
anthonyl said:
This always gets me with uninstalling ATI drivers.....the uninstall drivers does not "uninstall everything" like it should.

When I uninstall using both the CCC uninstall and windows uninstall, it does not uninstall everything...if it did all of my old settings would not be there when I installed the new drivers.

Uninstall should uninstall all traces, so that when you install new drivers you should start with a clean slate.

And should not need to download seperate apps to do it!!
Click to expand...

Yeah, I did Caveman Jim's clean-install, and it still remembered my bezel compensation settings. Everything else had gone though.
 
I wonder if a second reboot and safe mode DriverSweeper + CCleaner will get those? I'll test at some point. Thanks for the feedback.
 
why care if settings stay? it's just plain text reg entries of basic toggles that you do in CCC... just hit the 'restore factory defaults' button or delete the reg key

although i think i still have that issue where the video settings crash CCC
 
kn00tcn said:
why care if settings stay? it's just plain text reg entries of basic toggles that you do in CCC... just hit the 'restore factory defaults' button or delete the reg key

although i think i still have that issue where the video settings crash CCC
Click to expand...

The point was that an uninstall, plus reboot into safe mode and clean out of registry and known file locations still left remnants behind - if you have CCC settings left behind, what else do you have remaining?
 
I had done using Guru3D driver cleaner only when I had 10.6 driver and I wanted to install 10.4.

1. Uninstalled 10.6 driver
2. Reboot and into safe mode- Run Guru3D driver cleaner
3. Reboot and into normal mode and run CCleaner to remove all of ATI regs.
4. Installed 10.4 driver.

This is flawless method I ever tried. :)

if I want to install 10.7. I would choose to install over 10.4. But then if I don't like 10.7 driver, I would click the "Roll back driver" in the Device Manager.
 
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If you're having problems installing new drivers, try reinstalling Microsoft Visual Studio 2005 and 2008 runtimes, and getting the latest patches from Windows Update. Doing that plus a reboot before trying to install might solve a lot of issues.
 
Another cool tip:

Chythar said:
This is an old thread, but it's one of the top search results for "ccc won't run" so I wanted to post another possible solution here. My solution was to clear out the Windows GAC (Global Assembly Cache). In Windows 7, you can browse directly to "C:\Windows\assembly". Sort by "Public Key Token", then delete everything with the Token "90ba9c70f846762e" (ATI's key). You'll obviously need Administrator privileges. No reboot needed either. Reinstalled CCC and it ran perfectly!

The GAC lets you share DLL's that are the same version number. If it's in the GAC, any installer will NOT install a new DLL - it'll use the one in the GAC. If the GAC DLL is corrupted, you're majorly SOL.

When I reinstalled the CCC, it took longer to install then it had before. Presumably, this was due to the installer copying all the correct DLL's to my hard drive. And no ATI DLL's have made it back into my GAC.

To give credit to the original poster, here's the page I found this fix on:

http://www.hardwareheaven.com/mobil...blems-installing-catalyst-control-center.html
Click to expand...
 
caveman-jim said:
If you're having problems installing new drivers, try reinstalling Microsoft Visual Studio 2005 and 2008 runtimes, and getting the latest patches from Windows Update. Doing that plus a reboot before trying to install might solve a lot of issues.
Click to expand...
Yep, confirmed. Just got rid of Cat installation problems by re-installing Visual Studio 2005 and 2008 on Windows7. Migh be worth noticeing that even on my x64 system I had to install BOTH vcredist_x86 and vcredist_x64 2005 to get things back up and running. My only problem is now I have a Catalyst Install Manager voice in my Add/Remove Programs window which I cannot get rid of. If I try to uninstall it opens a "have disk" window and quits with an error message. :confused:
 
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