Tyr-Sog
New member
Unresolved issue with a physical copy of ebucks bought from Bestbuy.
I personally think this was a BB issue but apparently Nintendo handles these issues.
What I think happened was BB forgot to scan the card. This was bought for a Christmas present, curbside pickup.
Even though I was the first in the parking lot, it was about an hour and a half to get my order. People all around me were coming and going.
They ended up bringing out my order in 2 runs and still forgot the ebuck card.
The sales agent ran back in and grabbed it. I'm pretty positive it wasn't scanned and activated.
We tried to use it on Christmas, clearly it wouldn't work so I just ended up getting a digital card to avoid disappointment(although this to ended up in disaster too).
About a week passes and I take the card back to BB. Lines are long, only to be told there's nothing they can do about it and that I need to call Nintendo.
I start the process with Nintendo. Download receipts and take pictures of the card, etc. I give them everything they needed. This was not a quick process for whatever reason.
I was on the phone for awhile. The tech puts me on hold while he runs it up the flag poll to upper management.
Gets back on and says someone will get back to me in 2 days to resolve this.
2 weeks pass, nothing. So I call back. Service tech says she sees the incident report but it was never submitted.
She says that she'll submit it and in 2 days I'll get a call to resolve this.
2 weeks later......nothing
Lots of time invested for an issue that should be able to be resolved quickly.
I personally think this was a BB issue but apparently Nintendo handles these issues.
What I think happened was BB forgot to scan the card. This was bought for a Christmas present, curbside pickup.
Even though I was the first in the parking lot, it was about an hour and a half to get my order. People all around me were coming and going.
They ended up bringing out my order in 2 runs and still forgot the ebuck card.
The sales agent ran back in and grabbed it. I'm pretty positive it wasn't scanned and activated.
We tried to use it on Christmas, clearly it wouldn't work so I just ended up getting a digital card to avoid disappointment(although this to ended up in disaster too).
About a week passes and I take the card back to BB. Lines are long, only to be told there's nothing they can do about it and that I need to call Nintendo.
I start the process with Nintendo. Download receipts and take pictures of the card, etc. I give them everything they needed. This was not a quick process for whatever reason.
I was on the phone for awhile. The tech puts me on hold while he runs it up the flag poll to upper management.
Gets back on and says someone will get back to me in 2 days to resolve this.
2 weeks pass, nothing. So I call back. Service tech says she sees the incident report but it was never submitted.
She says that she'll submit it and in 2 days I'll get a call to resolve this.
2 weeks later......nothing
Lots of time invested for an issue that should be able to be resolved quickly.
